Kananaskis Case Study: Club Prophet

Kananaskis Country Golf Course (KCGC) is a government-owned, privately operated facility nestled in the spectacular wilderness of Alberta, Canada. Its two courses, Mt. Kidd and Mt. Lorette, offer breathtaking views within an hour’s drive of Calgary and Banff. When a catastrophic flood forced the mountain mecca to close and undergo a major renovation, the facility’s general manager, Darren Robinson, sought a nimble point-of-sale partner with expertise in the golf industry to help KCGC quickly regain its competitiveness as a modern-day golfing destination.

Proven experience with many golf clients, including government facilities, initially drew Darren and his KCGC team to Club Prophet, but the tee sheet system ultimately won them over. Its functions were robust and flexible enough to support the facility during renovations at peak season.

“Club Prophet accommodated the ongoing course changes on one set of tee sheets quite easily,” Darren said.

Extensive reporting was also a selling point, as well as compatibility with multiple integration partners.

“We’re really quite busy and require a $25 deposit per player. When we get inclement weather, which can be unpredictable in the Rockies, we have to refund a day’s worth of play. The compatibility with our payment processor is hugely helpful,” Darren said.

When it came time to reopen, KCGC started the golf season on 18 holes, opened to 27 holes in June and July, and finished the renovations fully to 36 holes in August. Given that it was the middle of the season, it was a nerve-wracking time to be coordinating so many changes, but throughout the process, Club Prophet helped ensure business operations ran smoothly.

Tracy Paley, KCGC’s manager of reservations and events, worked closely with Club Prophet for the initial installation.

“The trainer was knowledgeable and understood our vision for our first year. For the transition from 18 to 27 to 36 holes, they set that up beautifully,” Tracy said. In the second year of post-flood operations, tee sheets were filled from the start.

At every step, Tracy has had consistent access to support. “All of the support staff are helpful and awesome at responding to my emails and phone calls. We just pick up where we left off because of the familiarity with our operations,” Tracy said.

KCGC and Club Prophet share a philosophy that suppliers are critical to business success.

“When it comes to suppliers—whether it be turf equipment or a POS system—we’re getting into business together. Club Prophet, has been by our side, day in and day out, through the easy and difficult times,” Darren said. “What we look for in a partner is accessibility and reliability. Club Prophet has done that extraordinarily well.”

Powerful Club Management: Golf, F&B, and Retail POS